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Hospitals

North Metro Medical Center

1400 Braden St
Jacksonville, AR
(501) 985-7000

About

As our community's healthcare provider we pride ourselves on offering the families of North Pulaski and North Lonoke counties the highest quality healthcare provided in a caring and compassionate environment. Our highly trained staff of physicians, nurses, clinicians and volunteers use a team approach to ensure your health needs are met and your care expectations are exceeded.

North Metro Medical Center is a 78-bed acute care facility licensed by the Arkansas Department of Health. North Metro is continuously monitoring and improving its performance through participation in various local and national quality initiatives in order to provide you with quality health care.

Our Mission
To provide excellent healthcare to our patients through a network of quality focused professionals.

Our Vision
Our community's first choice for quality care.

Our Values

  • Compassion – We put customers first with a spirit of caring for their unique needs.
  • Teamwork – We are genuine in our dealings with others and have equal respect for team members.
  • Stewardship – We are good stewards of our resources, utilizing accountability and acting in the best interest of our patients, community, employees and the hospital.
  • Integrity – We are moral and ethical in the way we do our work.

For a Physician Directory click here.

FAQs

What are patient visiting hours at North Metro?

North Metro has open visiting hours. There may be situations, because of a patient's condition or personal request, when visiting is restricted. If you aren't sure, contact the nurses' desk on the unit where the patient is staying for information.

Does the hospital have a cafeteria for use by visitors?

Yes. The hospital cafeteria, Seasons Bistro, is open for breakfast and lunch. Cafeteria hours are:

Breakfast: Monday through Friday 7:00 – 9:30 a.m.

Weekends and holidays 7:30 – 9:00 a.m.

Lunch : Monday through Friday 11:00 a.m. – 1:30 p.m.

Weekends and holidays 11:00 a.m. – 1:00 p.m.

Vending machines are also available 24 hours a day, 7 days a week.

Does the hospital have an ATM machine?

Yes. An ATM machine is available in the cafeteria vending area.

How will I know if North Metro is in network for my health insurance?

Your insurance company can advise you what providers are in network. You may also call the hospital at 501-985-7000 and ask for the Business Office to see if the hospital is in your insurance network.

What should I bring if I am being admitted to the hospital and what should I leave at home?

Personal grooming items: Bring any personal grooming items you customarily use such as soap, toothpaste, lotions, etc. The hospital will have some of these items, but many people prefer to bring their own from home.

Medications: Bring any medications you regularly take in the bottles that you received them in from your pharmacy. Be sure to tell your nurse about any medications you are taking.

Valuables: You are strongly advised to leave all valuable personal items at home or send them home from the hospital with a friend or family member. Dentures, hearing aids, glasses and contact lenses should be kept in their appropriate cases and guarded against loss when not in use. In emergencies, the hospital may store valuables for you, however in most cases will not assume responsibility for lost or damaged items.

Electrical appliances: Safety requirements do not allow for the use of personal electrical appliances in the hospital.

What Can I Expect During my Hospital Stay?

Care by physicians: Your care while at North Metro may be directed by a hospitalist, a physician who sees patients only when they are in the hospital. Many primary care physicians use the hospitalist service to provide you with timely, quality inpatient care. You may, however, be seen by your primary care physician and/or specialists while you are an inpatient. If you are cared for by a hospitalist, he or she stays in close communication with your primary care physician and specialists that may be assigned to your case, and will have access to your medical records.

Nursing and support staff: The hospital is staffed with nurses trained to care for you during your inpatient stay, support staff that can assist you on the unit where you are an inpatient and other clinically trained staff that may perform diagnostic and treatment procedures ordered by a physician. A nurse call button is located at each bed and may be pushed if you need assistance. When you use your call button, your call may be answered through an intercom system that allows you to speak to someone at the nurses' station. Patient bathrooms also have either a call cord or button that can be used to notify that assistance is needed.

Telephones: Telephones are provided in all patient rooms. To make a local call, dial “9” and, once you hear a dial tone, dial the number you are calling. Long distance calls must be made collect, with a calling card, charged to your home phone or on your cellular phone.

To call a patient from outside the hospital if you know their room number dial 501-985-7(3-digit room number) .

Cell phones may be used in the hospital except in certain restricted areas. Please respect any posted signs restricting the use of cellular phones.

Individuals that are hearing or visually impaired, or speech disabled may contact the hospital by calling the State Relay Number, 1-800-285-1131 .

Television: A television is provided in each patient room. If closed captioned television is needed, please ask your nurse.

Interpreter Services: Foreign and sign language interpreter services are available if needed.

The hospital also has a telecommunication device for the deaf (TDD). Please let your nurse know if you need any of these services.

Wireless Internet Connection: Wireless internet access is available on 1 East, our medical/surgical unit.

Satisfaction With Your Stay: If you have concerns regarding service during your stay, we want you to let us know! You may call the nursing supervisor at 985-7040 to express your concerns, or hospital administration at 985-7031. The nursing director on the unit where you are staying is also available to address any concerns.

When You Are Discharged From the Hospital

When it is time for you to be discharged from the hospital, your doctor and nurses will provide you with instructions about follow up care you may need. The hospital also has discharge planning professionals that can work with you to arrange follow up care and services. North Metro has the following services that may be of assistance to you once you are discharged:

Home Health Care 501-985-7094

Physical, Occupational and Speech Therapy 501-985-7390

Intensive Outpatient Program (geriatric psychiatry services) 501-985-7005

 

 

 

Midweek Special
Stay midweek and get 10% off each night with a 2 night minimum nights stay. Higher rates on weekends. Limited Time.


Sunday Special
Start your stay on Sunday and get 15% discount. 10% off on weekdays.


Extended Stay
7 Nights Minimum Stay. 1 Person Special Extended Stay Rate. Room service will be Provided Only Two Times A Week. No REFUND On Early Check Out.